Director of Account Management

Position Overview

  • Reports to Chief Commercial Officer (may change in future)
  • Full Time position located in Bethesda, Maryland (Washington DC metro area)
  • Competitive salary, stock option package and strong benefit

The Director of Account Management will develop and implement strategies to create long-term, trusting relationships with existing customers. This individual will act as the lead in developing a plan to drive customer growth, retention and satisfaction post-sale and post-implementation.  This person will liaise with cross-functional internal teams including Customer Care, Marketing and Reimbursement/Payer Relations to improve the entire customer experience. Critical to success will be the ability to lead a collaborative effort with the sales team to achieve quotas while keeping customers satisfied and utilizing BrainScope One on a continual basis.  

Job Description:

  • Design and implement account management strategies, tactics and metrics to build and maintain strong, long-lasting customer relationships with high customer satisfaction
  • Establish, maintain and grow business relationship with customers and serve as the lead point of contact for all customer account management matters
  • Collaborate with the business development team to identify opportunities of growth within existing customer base
  • Forecast and track key account metrics (e.g. health of customer and forecasted reorders)
  • Keep management informed of the status of accounts, problems, plans and meetings, as well as involvement of cross-functional teams to provide solutions.
  • Maintains awareness and controls situations which may lead to the risk of customer attrition
  • Assures the timely development and execution of plans, campaigns, and projects to ensure earnings, growth, and profit goals are achieved.
  • Conduct assessments to ensure business goals and objectives are aligned with the company’s strategic objectives, visions and industry trends
  • Foster a culture of continuous improvement and employee engagement

Position Requirements:

  • Bachelor’s Degree (minimum) in Business Administration, Sales or related area; MS and/or MBA strongly preferred
  • Minimum 10 years of experience in healthcare sales or account management; 5 or more years’ experience providing account management for a new product, preferably within the medical device diagnostics space
  • Ability to travel 50% of the time required

Skills and Abilities:

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Goal driven, confident self-starter with a willingness to continually embrace professional development and a passion to excel
  • Ability to operate effectively in a team oriented culture
  • Comfortable working in a fast paced environment

Qualified applicants are encouraged to send their resume and a cover letter including availability to 


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